Sikom AgentOneCloud

The easy and fast Service Center solution
when good customer service is of utmost importance to you

With Sikom AgentOne® Cloud you can enter a new era and start CCaaS with many advantages.

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5 reasons for choosing Sikom AgentOne® Cloud

Effective omnichannel communication:
  • Communicate flexibly with your customers via any channel, be it telephone, chat, email or social media. And avoid media breaks when "channel hopping".
Intuitive usability:
  • Reduce complexity for your customers with a suitable user experience and create fast and high acceptance in your service team.
Real cloud solution - 100% made in Germany:
  • Use the solution anytime and anywhere, scale the scope flexibly according to your needs. Choose the package that suits you best, benefit from quick implementation and package switching with low training requirements.
High reliability:
  • Build on good call quality and benefit from a reliable public cloud with data center and cloud provider owned and operated in Germany.
Ongoing future-proofing:
  • Expect constant innovations and new functions, ensuring to be always up to date.

Sikom AgentOne® Cloud in your size

AgentOne® Cloud

S

Perfect for small and growing teams with 5+ users

  • Voice (Inbound routing)
  • Mail
  • IVR menu control (2-stage DTMF)
  • Callback (from the queue)
  • Standard reporting

AgentOne® Cloud

M

Perfect for improving / optimising teams

All the advantages of AgentOne® Cloud "S" plus:

  • Chat
  • Webcallback
  • Call recording

AgentOne® Cloud

L

Perfect for demanding medium and large teams with extended technical requirements

All the benefits of AgentOne® Cloud "M" plus:

  • TTS
  • MS Teams integration/use
  • Quality management
  • [WhatsApp integration, if applicable]

Contact your Sikom Sales Consultant for a proposal and demo session.

Your advantages

  • Fast implementation: through fitting solutions, right for your business
  • Reliable support: On-boarding, operation, patches and updates, optional consulting and other value-added services
  • Attractive conditions, transparent costs: Pure OPEX model without hidden costs, only 1 contract for CCaaS, telephone costs and managed service
  • Close partnerships: We work intensively with partners for all-in-one solutions
  • Investment security: Sikom Software provides its own telephony. Alternatively, a "docking package" is available for existing PBXs

Our strengths

  • For more than 20 years, we have been driven by the ever-better customer experience.
  • We have packed everything that convinces very large companies into Sikom AgentOne® Cloud as "best of" solutions.
  • We are at home in many industries and bring this knowledge to the table.
  • We scale and grow with your requirements and, if necessary, you can migrate to our coustomised Sikom AgentOne® in a structured and convenient way; whether as a private or hybrid cloud or on-premises solution.
  • "100% developed in Germany" - everything from one supplier with support in German.