Customer service - Our passion

individual | secure | 24/7

A seamless and individual customer journey across all channels requires the integration of many systems. Orchestration, routing, control, integration - Sikom delivers an operating system for customer communication for and across all channels

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Top performance - Developed in Germany

Customers & Communication

Whichever way your customer chooses; we offer suitable solutions.

Automation & pre-processing

There are smart ways to process and allocate requests in a targeted manner.

Processing & customer contact

Support effective and satisfactory customer communication in a targeted manner.

Control & management

Keep an eye on costs, accessibility and satisfaction.

Recognition by our customers

Our solutions are top-grade

Read for yourself why well-known companies opt for a long-term partnership with us:

"The software is very versatile in terms of functionality and we get a quick response from Sikom to requests for customisation."

fischerwerke GmbH & Co. KG

"We at Hess Natur have been working with AgentOne® from Sikom in our customer care for many years now and are very satisfied with this software. In addition to the parallel processing of telephony, emails and receipts, the independence from telephone system manufacturers was particularly decisive for us. The jointly developed "contact history" also replaces a separate CRM application for us."

Hess Natur-Textilien GmbH

"With Sikom's solution, we have been controlling our entire operational processes in an automated way for years, independent of the input channel and with full transparency. In addition to the technical performance, we are thrilled by the good cooperation."

INTER Versicherungen

"For us, Sikom is a reliable business partner that provides fast and competent support for ACD solutions. Specific individual requirements for AgentOne® are implemented in a customer-oriented manner."

ivv – Informationsverarbeitung für Versicherungen GmbH

"We have been working with Sikom for many years and have already mastered many challenges with sales and development. Sikom is a fair partner with whom we also like to tackle unusual projects. Therefore, for us Sikom is synonymous with fast, intelligent system solutions for optimally mastering complex tasks."

Kommunal BIT AöR

"With the AgentOne® ContactCenter Suite, we master our immense call volume on a daily basis. The migration of the existing contact center to this new platform was completed according to our expectations. Thanks to the flexible solution, our individual requirements could be implemented."

LVM Versicherung

"The ContactCenter from Sikom offers Sto SE & Co. KGaA the best value for money. With AgentOne® our 90 locations in Germany with over 500 agents can be optimally controlled."

Sto SE & Co. KGaA Stühlingen

"We were looking for an ACD solution that would above all allow us maximum flexibility for the future, support efficient routing and that would also reliably provide its service in a changing infrastructure. After an extensive market analysis, we decided on the AgentOne® solution from Sikom in 2011, which then went live in 2012. As a company that moves with the times technologically, we naturally also have topics such as Cloud, the ISDN switch-off, Voice over IP and others on our radar. With AgentOne® from Sikom, we are definitely on the safe side for all possible developments."

Versandhaus Walz GmbH

"We chose the Sikom solution because the configuration is intuitive and easy and the communication with Sikom is smooth."


Good by conviction

A Sikom AgentOne® success story

There is no second chance for a first impression. That's why we put all our experience into tailor-made solutions for our customers.


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