Agent One Logo

The solution for best customer service

Our omnichannel routing engine AgentOne®

optimises the distribution of contacts - calls, chats, emails, documents, tasks and much more are delivered to the right employee in real-time.

Agent One Logo

5 reasons for choosing AgentOne®

Optimised for your needs

  • Customisable omnichannel platform according to individual needs
  • Freely customisable solution with modular structure
  • High-performance real-time routing
  • Multi-tenant capability
  • Serves all customer channels
  • Powerful bot technology
  • Plug-in concept of the user interfaces
  • Flexible reporting with real-time information

Sustainable investment

  • Top price/performance ratio
  • High investment security
  • Ongoing development - updates
  • Purchase, rental or CCaaS price models
  • Concurrent licences
  • Modules can be upgraded and combined as required

Extensive control

  • Intuitive configuration and administration
  • High-performance supervisor control
  • Real-time changes at any time
  • Any number of groupings and services

Secure & Made in Germany

  • Development and support 100% in Germany
  • Highly available platform
  • Extreme fail-safety with redundancy concept
  • Secure, encrypted communication

Independent of infrastructure

  • Available as on-premises, private or public cloud solution
  • Free choice of cloud infrastructure
  • Migration paths from on-premises to the cloud
  • Independent of telephony solution
  • High integration competence

Custom-made software

Sikom Software transfers the contact center structures that have grown in your company into ONE orchestrated omnichannel strategy.

Sikom maßgeschneidert

Our customers

Sikom AgentOne® is the link between your employees and your customers. Multitasking is no problem for our software. For over 20 years we have been developing customisedl omnichannel contact center solutions for companies of all sizes.

With Sikom you always have everything under control.

Sophisticated tools for administration, supervisors and employees help to control and visualise all elements. With our software, your employees always have everything important in view and only have to concentrate on the essentials:

  • Clearly structured (application interfaces)
  • Clearly visualised (tasks and status)
  • Clearly prioritised (routing)