Sikom & ServiceOcean

Permanent availability through intelligent call-back management: We call it „smart queue“

Excellent customer service is the be-all and end-all for any company. The most urgent customer need here: excellent accessibility.

ServiceOcean AG from Switzerland is the software house in the German-speaking region for intelligent callback management.

25% better availability for incoming customer calls – ServiceOcean’s intelligent appointment booking makes it possible. Gone are long queues.

30% better customer availability for callbacks, because automated appointment invitations provide the necessary attention.

∞ times better when ServiceOcean is integrated into Sikom AgentOne® as a contact center solution for the service units and digital sales. smart queue is a combination of appointment callback and virtual waiting room.

Your advantages:

Inbound telephony
  • No long queues thanks to the combination of appointment callback and virtual waiting function
  • Appointments met to the minute
  • No IT interface and no change in routing necessary
Outbound telephony
  • Preparation of outgoing calls through automatic appointment invitations incl. time and topic
  • Increase in call quality
  • Up to 30 percent more contacts
  • Up to 20 per cent cost savings


  • Significantly increased accessibility
  • No additional employees
  • Best key figures
  • Enthusiastic callers

Sikom and ServiceOcean – a strong partnership

We have been working together successfully on customer projects for years. Our proven cooperation offers innovations and well-established project management with a central contact person. Many clients already benefit from the use of both solutions. Both systems also work without an IT interface and thus offer rapid expansion.

Dr. Alexander Schagen, Managing Director ServiceOcean

„Perfect accessibility in inbound and outbound telephony!

Through the close partnership with Sikom and the integration of our solution into AgentOne® we offer customers this special added value.“

Natascha Hoffmeister, Managing Director Sikom Software

„We are united by the passion to find the best possible customer solutions and the willingness to make our own solution even better through cooperation.

ServiceOcean’s professional solution complements our omnichannel routing engine AgentOne® in a targeted way – and has done so in a great way for many years.“

Shared customers