Permanent availability through intelligent call-back management: We call it „smart queue“
Excellent customer service is the be-all and end-all for any company. The most urgent customer need here: excellent accessibility.
ServiceOcean AG from Switzerland is the software house in the German-speaking region for intelligent callback management.
25% better availability for incoming customer calls – ServiceOcean’s intelligent appointment booking makes it possible. Gone are long queues.
30% better customer availability for callbacks, because automated appointment invitations provide the necessary attention.
∞ times better when ServiceOcean is integrated into Sikom AgentOne® as a contact center solution for the service units and digital sales. smart queue is a combination of appointment callback and virtual waiting room.