Wertgarantie
![](https://sikom.de/wp-content/uploads/2022/05/Wertgarantie.png)
Insurance cover beyond the manufacturer’s warranty
Solution:
- Redundant AgentOne® ContactCenter for 180 agents, connected to CISCO
Highlights:
- Voice recording with silent monitoring
- Client´s reporting team can access AgentOne® statistical data
- Connection to own PEP tool
- Very demanding service level agreements