VPV Versicherungen
Target Group Oriented Caller Routing
Solution:
- redundant AgentOne® ContactCenter for 120 agents
- Connection to Avaya Aura Communicationmanager
Highlights:
- Caller identification via configuration and target services:
- Target group oriented service through automated separation and routing of customers, departments and field staff
- Customised Agent-Client for ergonomic working and optimal support of the various backend applications in the service area
- Customer satisfaction surveys
Back to overview
