TÜV SÜD Business Services

AgentOne® Supports Internal and External Staff


  • Start with Hicom300 and ISDN queues
  • 45 agents
  • Multi-site operation with CISCO CallManager
  • Migration to pure SIP-coupling to CISCO
  • Multimedia distribution of chat, fax and email


  • High demands for reliability
  • 24/7 operation
  • Connection to European sites with external workstations
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