travianet

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Efficient Customer Dialogue Across Several Locations

Solution:

• Redundant AgentOne® ContactCenter for 600 agents, connected to several PBX
• Distributed system with centralized controlling and distributed agents in several locations
• Programming interface for Operator, direct acces to reporting data
• Silent Monitoring, Recording
• Outbound

Highlights:

• Very short waiting time despite call peaks due to real-time routing to all locations
• Cross-location billing
• Integration into Operator‘s systems

 

Success Story

Many Trips Start on the Phone

How FTI GROUP organises its customer dialogues with Sikom technology – at the rate of 12,000 calls a day. „travianet. And the trip can begin. “– that is the motto of travianet. The company came onto the market in 1998 as „Deggendorf tourism exchange“, since 2006 it is known as „travianet GmbH“. Its core business: travel partner programmes. 120 employees work in its headquarters in Deggendorf, of these 100 are travel experts in the tourist service center. Th ere are cooperations with 15,000 partners, including tour operators and bloggers. The company is also dedicated to training: every year it trains about ten tourism merchants …

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