Thomann GmbH

Europe’s Largest Music Store

Solution:

• AgentOne® ContactCenter with 300 agents and 300 back office agents
• Connection to Aastra PBX Ascotel/Aastra400
• Very individual, telephone consultation in all fields of music/equipment

Highlights:

• Routing of service hotlines from across Europe to the company location Treppendorf
• Customer contact in many languages incl. speech recognition via European Business Package
• Connection of the ContactCenter to customer databases and customized RealTimeViews