Thomann GmbH

Europe’s Largest Music Store


  • AgentOne® ContactCenter with 300 agents and 300 back office agents
  • Connection to Aastra PBX Ascotel/Aastra400
  • Very individual, telephone consultation in all fields of music/equipment


  • Routing of service hotlines from across Europe to the company location Treppendorf
  • Customer contact in many languages incl. speech recognition via European Business Package
  • Connection of the ContactCenter to customer databases and customized RealTimeViews
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