SparkassenVersicherung Holding AG
The Strategic Multichannel Solution of SV
Solution:
- Customer service & back office (specialist departments)
- Regardless of location, fully redundant
- Calls, IVR, Sikom chat and WebCallback on the client‘s homepage
- Over 800 concurrent agents
- Mailbag routing
Highlights:
- Cross-media work control and service level management
- IVR Voice portal with speech recognition
- Own administration by departments
- High adaptability and flexibility
- Chat (Multichat, Blending)
Reference movie
Find out about the really good cooperation during the implementation of our multi-channel solution AgentOne® in this short and entertaining movie. A success story…
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