Complete Telephony System Change while Maintaining AgentOne® Solution


  • Fully redundant AgentOne® ContactCenter with BlueFire® Gateway for 300 Agents on Avaya ME VoIP system
  • Independent test system
  • Routing of tasks from the CRM system


  • Full conversion of the PBX from ISDN to VoIP while maintaining the AgentOne® ContactCenter Solution (incl. IVR)
  • Integrated message management for caller prequalification
  • Intelligent distribution of calls by selective routing
  • Connection to SAP System
    • Agent features (SAP CRM)
    • Reporting (SAP BI)
  • Connection to ZAS CRM system
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