Rudolf Ostermann GmbH

Optimised Customer Relationships with AgentOne®


  • Connection with CISCO Call Manager for 143 agents at 6 locations
  • Integration SAP-CRM System
  • Distribution of faxes and emails
  • Implementation Chat on Ostermann website


  • High integration in SAP
  • Database-driven email distribution
  • Customer recognition in the online chat
  • Optimized customer relationships through personal services
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