Contact Center for IT Service Area
Solution:
- AgentOne® ContactCenter inbound with 40 agents
- Connection to Unify HiPath
- IVR as entrance portal for prequalification of calls
Highlights:
- Client with dynamic displays and focus on essential functions
- „HotKey“ function for using numbers from any other application
- Individual caller support by VIP status or priority level of the request („picking from the queue“)
- Increased customer and employee satisfaction
Success Story
Taking off with AgentOne®
New Contact Center for IT service area at Munich airport. Running an airport is a complicated business. The management of such an enterprise has to control complex information flows to guarantee safe and smooth operation. This places high demands on the Contact Centers whose job it is to handle such information fl ows. For that reason, Flughafen München GmbH (FMG) opted for Sikom Software GmbH’s AgentOne® ContactCenter Suite for its IT division…
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