M-net
Sample Solution for Multimodal Solutions
Solution:
- Multimodal, redundant AgentOne® System, spread over 2 locations in Munich und Nuremberg
- AgentOne® ContactCenter for 240 agents, integrated email editor via the Contact Center
- Comprehensive reporting for all services
Highlights:
- Integration of IVR applications in support of service processes in the queue
- Connection to a CRM system for competent customer communications