LVM Versicherung
Highly Available AgentOne® Solution to Open Source Telephone System
Solution:
- Redundant AgentOne® ContactCenter Suite for 300 agents
- Sikom SIP Server to open source telephone system „Community“
- 3 environments: development, acceptance, production
- High availability solution with WatchMan10
Highlights:
- Customer-specific Java agent client on Linux desktop
- Various special connections (e. g. https://www.gdv-dl.de/kompetenzen/services-fuer-alle-versicherungssparten/notruf-der-autoversicherer-/-bab-notrufsaeulen)
- Customer-specific call flows with parameter control
- Individual reporting and real-time displays
- Independent system maintenance by LVM