LBS Südwest
![](https://sikom.de/wp-content/uploads/2021/07/LBS.png)
Caller-Oriented Call Routing
Solution:
- Redundant AgentOne® ContactCenter for 350 agents across several
locations of LBS Südwest - Emergency routing
- Connection to CISCO CallManager
Highlights:
- Integration of Attendant
- Geo redundancy
- System operation on virtual environment
- Integration of customer satisfaction surveys
- Accident and announcement management