ivv Hannover
Sales Support at VGH, ÖSA and ÖVO
Solution:
- Redundant AgentOne® ContactCenter for 915 inbound agents accepting all customer contacts nationwide
- Connection to CISCO Call Manager, 6 locations with decentralised queues
- Chat routing
Highlights:
- 4 Clients with individual routing and real-time displays
- Client API usage tt-Call for reception/switchboard
- Personal services for damage experts
- Self-monitoring of the set up service numbers