Lower Operating Costs with AgentOne® In-house Maintainance
Solution:
- Redundant AgentOne® ContactCenter for 400 inbound agents with 28x S2M connections to telephone exchange
Highlights:
- Full VoIP solution based on BlueFire® technology
- Central data center in Oldenburg at EWE TEL
- 5 sites
- Integration of customer-driven CRM systems
- Own reporting based on statistics database
- Connection to OfficePBX