INTER Versicherungen
Multimedia Contact Center
Solution:
- 710 inbound agents
- Automatic outbound (automatic receivables management/collection)
- IVR for caller prequalification
- Distribution of calls, voicemails, fax messages, emails and documents
- 12,5 million documents per year
Highlights:
- Sophisticated key figure management across all channels
- Customer satisfaction surveys
- Connection to DMS system from SER and migration to makros
- Connection from Unify HiPath4k to Cisco Call Manager