Fraport AG

Highly Available Contact Center for Aviation Service Provider


  • AgentOne® ContactCenter with 40 agents
  • Voice inbound solution with multi-tenant operation
  • Connection on Unify OpenScape 8000 Voice PBX
  • IVR with speech recognition


  • Sikom AgentBridge for signalling individual phone numbers via prefix dialling
  • Import of individual phone books for individual tenants
  • Client specific reports
  • Anonymisation of database contents
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