ERGO Reiseversicherung
![](https://sikom.de/wp-content/uploads/2021/07/ERGO-Reiseversicherung.png)
Automation Reduces Workload for Contact Centers
Solution:
- Redundant IP-based AgentOne® solution based on BlueFire® gateway with 120 channels and 70 agents
Highlights:
- Voice portal for caller prequalification via voice-controlled topic selection
- Automatic creation of call-back tasks, automatic address registration