BIG direkt gesund

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Direct Customer Contact across all Channels

Solution:

• Redundant AgentOne® ContactCenter for 700 agents
• Parallel processing of calls, emails and chats
• Customer identification, calling up and automation of contact history entries
• Routing of callbacks, tasks and reminders from Intracon

Highlights:

• Individual control of chat processing
• Connection to Intracon / 21c|ng
• Connection to d.3 content management solution
• Connection to ASC voice & screen recording
• Click2Dial functionality from CRM
• High efficiency and availability through call distribution and integration of all communication channels
• Independent reporting based on an open database

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