BFS Baur Fulfilment Solutions

Powerful and Flexible Contact Center Solution


  • Redundant AgentOne® ContactCenter for 700 agents
  • Connection to Alcatel 4400 telecommunications system
  • Alert system RedOne


  • Hermes Versand connected via CTI
  • Free waiting loop with callback button and announcement on expected waiting time
  • WebCallback
  • Raw data reporting used by MIS system
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