Sikom & ServiceOcean

Permanent availability through intelligent call-back management: We call it „smart queue“

Excellent customer service is the be-all and end-all for any company. The most urgent customer need here: excellent accessibility.

ServiceOcean AG from Switzerland is the software house in the German-speaking region for intelligent callback management.

25% better availability for incoming customer calls – ServiceOcean’s intelligent appointment booking makes it possible. Gone are long queues.

30% better customer availability for callbacks, because automated appointment invitations provide the necessary attention.

∞ times better when ServiceOcean is integrated into Sikom AgentOne® as a contact center solution for the service units and digital sales. smart queue is a combination of appointment callback and virtual waiting room.

Your advantages:

Inbound telephony

• No long queues thanks to the combination of appointment callback and virtual waiting function
• Appointments met to the minute
• No IT interface and no change in routing necessary

Outbound telephony

• Preparation of outgoing calls through automatic appointment invitations incl. time and topic
• Increase in call quality
• Up to 30 percent more contacts
• Up to 20 per cent cost savings

Result:

• Significantly increased accessibility
• No additional employees
• Best key figures
• Enthusiastic callers

Sikom and ServiceOcean – a strong partnership

We have been working together successfully on customer projects for years. Our proven cooperation offers innovations and well-established project management with a central contact person. Many clients already benefit from the use of both solutions. Both systems also work without an IT interface and thus offer rapid expansion.

Shared customers