Concordia Versicherungs-Gesellschaft
Always Accessible with AgentOne® Contact Center
Solution:
- Redundant AgentOne® ContactCenter for 270 inbound agents across 2 locations, connected to Alcatel 4400
Highlights:
- Regional routing via CLIP detection
- Targeted routing for operators
- Toll-free waiting
- Last agent routing
- Since its introduction in 2008 delayed connect