PBeaKK Stuttgart

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Distributed Personnel, Unified Routing

Solution:

• Connection to different Alcatel 4400s over 18 locations (18x CSTA link)
• For 167 agents and 210 queue channels
• Connection to the CRM module Kunita

Highlights:

• Integration Agent Client into the CRM System Kunita
• Overflow to external call center service provider
• Home office functionalities
• Transfer of real time information to control center

 

Success Story

7.000 calls per day
Postbeamtenkrankenkasse invests in Sikom Software GmbH products for fast and easy communication with policy holders. “The system has become incredibly sound over the years,” says Carsten Zierau, division manager of IT Production at Postbeamtenkrankenkasse (PBeaKK), the health care fund for postal civil servants. The system in question was installed by Sikom Software GmbH and has opened up new opportunities for the health care fund to converse with its policy holders. Among others, it uses AgentOne® and VoiceMan®…

Read the full case study here: PDF

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