Provinzial Rheinland Versicherung AG

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Multimedia Contact Center for a leading German Insurance Company

Solution:

• Redundant AgentOne® ContactCenter for 545 agents and 80 supervisors
• Connection of tenants S-Direkt and ProTect for voice and chat
• 320 queues
• Text-to-speech license for the individual creation of announcements for the caller hotline
• IVR

Highlights:

• Connection on Unify Openscape Voice
• AgentOne® Email Management
• Call back in the queue
• Integration with Microsoft Teams (Graph API)
• Individual reporting for historical statistics and real time views

 

Success Story

It Does Not Always Have to Be Brexit …

AgentOne® ContactCenter: Experts vote for Sikom solution by a large majority. Dare more democracy? Th is is also possible in companies, as Provinzial Rheinland Versicherung AG proves: It was a neck-and-neck race when Sikom Software GmbH fought in a bid to win the contract…

Read the full case study here: PDF

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