Sto SE & Co. KGaA

---

AgentOne® ContactCenter with MS Teams Telephony

Solution:

• Redundant, highly available AgentOne® ContactCenter with Microsoft Teams for 500 agents
• Connection of 90 locations
• Voice Portal for caller pre-qualification
• Inbound and outbound with MS Teams as telephony solution​

Highlights:

• As the leading system for Presence, Sikom AgentOne® also controls the Microsoft Teams status
• High efficiency and accessibility through supra-regional routing
• Clear interface through permanently docked desktop client with integrated phone book
• Additional widget „Pause“ for quick activation during „non-ACD calls”
• Detailed inbound and outbound reporting through Sikom AgentOne®
• Integration of Salesforce in routing

Back to overview