Fraport AG

Highly Available Contact Center for Aviation Service Provider

Solution:

• AgentOne® ContactCenter with 40 agents
• Voice inbound solution with multi-tenant operation
• Connection on Unify OpenScape 8000 Voice PBX
• IVR with speech recognition

Highlights:

• Sikom AgentBridge for signalling individual phone numbers via prefix dialling
• Import of individual phone books for individual tenants
• Client specific reports
• Anonymisation of database contents