Highly Available Contact Center for Aviation Service Provider
Solution:
- AgentOne® ContactCenter with 40 agents
- Voice inbound solution with multi-tenant operation
- Connection on Unify OpenScape 8000 Voice PBX
- IVR with speech recognition
Highlights:
- Sikom AgentBridge for signalling individual phone numbers via prefix dialling
- Import of individual phone books for individual tenants
- Client specific reports
- Anonymisation of database contents