Sikom Profile
Customised
Our software enables real-time, platform-independent, flexible,
innovative and powerful customer communications
20+ years
of market expertise
Sustainable software solutions
»Made in Germany« –
in the cloud or on-prem
Our
locations
Headquarter in Heidelberg
Development in Zwickau
Sales & Project Management nationwide
Strong
team
Thanks to our 60 bright minds, we always find a solution. Our project managers are distributed nationwide, guaranteeing fast accessibility and proximity to our customers.
100%
handmade
Our high-performance – specially developed – i.e. handmade solutions are used by many companies, including DAX 30 companies as well as classic “Mittelstand” businesses.
Family-owned
business
Our company was founded in 1998 by Jürgen H. Hoffmeister and Frank Heintz. With Natascha Hoffmeister, the 2nd generation is at the helm of the company.
What drives us
We are passionate about
customer service
- Best customer satisfaction & high availability
- Efficient & cost effective processing
- Innovative & reliable customised software
- Strong employee & management satisfaction
The minds behind
Management
Natascha Hoffmeister
Dipl. Betriebswirtin FH
Managing Director
Strategy, Projects, HR & Finance,
Sales
Jürgen H. Hoffmeister
Managing Partner
Frank Heintz
Dipl. Engineer
Managing Partner
CTO & Development
Sikom is the operating system in customer communications
As a leading software house for communication solutions and a medium-sized family-owned business, we work with around 60 employees on customer-specific and modern solutions in the contact center environment. We support our clients in effective and „state of the art“ customer communications. For over 20 years, we have been developing powerful and integrated software solutions for omnichannel communication and routing processes in service centers, as well as to support digital sales. Our solutions are flexible, scalable and optimise processes. Thus our clients can use resources optimally, increase customer satisfaction and enhance efficiency sustainably. As an innovative and creative company, we are driving forward future technologies such as AI.