{"id":13174,"date":"2021-07-20T14:41:48","date_gmt":"2021-07-20T12:41:48","guid":{"rendered":"https:\/\/sikom.de\/sikom-serviceocean\/"},"modified":"2022-08-05T12:48:31","modified_gmt":"2022-08-05T10:48:31","slug":"sikom-serviceocean","status":"publish","type":"page","link":"https:\/\/sikom.de\/en\/sikom-serviceocean\/","title":{"rendered":"Sikom & ServiceOcean"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]Permanent availability through intelligent call-back management: We call it „smart queue“<\/strong><\/p>\n

Excellent customer service is the be-all and end-all for any company. The most urgent customer need here: excellent accessibility.<\/p>\n

ServiceOcean AG<\/a> from Switzerland is the software house in the German-speaking region for intelligent callback management.<\/p>\n

25%<\/strong> better availability for incoming customer calls – ServiceOcean’s intelligent appointment booking makes it possible. Gone are long queues.<\/p>\n

30%<\/strong> better customer availability for callbacks, because automated appointment invitations provide the necessary attention.<\/p>\n

\u221e times<\/strong> better when ServiceOcean is integrated into Sikom AgentOne\u00ae as a contact center solution for the service units and digital sales. smart queue is a combination of appointment callback and virtual waiting room.[\/vc_column_text][vc_column_text]<\/p>\n

Your advantages:<\/h2>\n
Inbound telephony<\/h6>\n
    \n
  • No long queues thanks to the combination of appointment callback and virtual waiting function<\/li>\n
  • Appointments met to the minute<\/li>\n
  • No IT interface and no change in routing necessary<\/li>\n<\/ul>\n
    Outbound telephony<\/h6>\n
      \n
    • Preparation of outgoing calls through automatic appointment invitations incl. time and topic<\/li>\n
    • Increase in call quality<\/li>\n
    • Up to 30 percent more contacts<\/li>\n
    • Up to 20 per cent cost savings<\/li>\n<\/ul>\n

      Result:<\/strong><\/h2>\n
        \n
      • Significantly increased accessibility<\/li>\n
      • No additional employees<\/li>\n
      • Best key figures<\/li>\n
      • Enthusiastic callers<\/li>\n<\/ul>\n

        [\/vc_column_text][vc_separator][vc_column_text]<\/p>\n

        Sikom and ServiceOcean – a strong partnership<\/h2>\n

        We have been working together successfully on customer projects for years. Our proven cooperation offers innovations and well-established project management with a central contact person. Many clients already benefit from the use of both solutions. Both systems also work without an IT interface and thus offer rapid expansion.[\/vc_column_text][vc_row_inner][vc_column_inner width=“1\/4″][vc_single_image image=“12171″ img_size=“full“][\/vc_column_inner][vc_column_inner width=“1\/4″][vc_column_text]Dr. Alexander Schagen, Managing Director ServiceOcean<\/strong><\/p>\n

        „Perfect accessibility in inbound and outbound telephony!<\/em><\/p>\n

        Through the close partnership with Sikom and the integration of our solution into AgentOne\u00ae<\/sup> we offer customers this special added value.“<\/em>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=“1\/4″][vc_single_image image=“12172″ img_size=“full“][\/vc_column_inner][vc_column_inner width=“1\/4″][vc_column_text]Natascha Hoffmeister, Managing Director Sikom Software<\/strong><\/p>\n

        „We are united by the passion to find the best possible customer solutions and the willingness to make our own solution even better through cooperation.<\/em><\/p>\n

        ServiceOcean’s professional solution complements our omnichannel routing engine AgentOne\u00ae in a targeted way – and has done so in a great way for many years.“<\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator][vc_column_text]<\/p>\n

        Shared customers<\/h2>\n

        [\/vc_column_text][vc_row_inner css=“.vc_custom_1626785324981{margin-top: 0px !important;}“][vc_column_inner width=“1\/4″][vc_single_image image=“12852″ img_size=“full“][\/vc_column_inner][vc_column_inner width=“1\/4″][vc_single_image image=“12858″ img_size=“full“][\/vc_column_inner][vc_column_inner width=“1\/4″][vc_single_image image=“12193″ img_size=“full“][\/vc_column_inner][vc_column_inner width=“1\/4″][vc_single_image image=“12856″ img_size=“full“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

        [vc_row][vc_column][vc_column_text]Permanent availability through intelligent call-back management: We call it „smart queue“ Excellent customer service is the be-all and end-all for any company. The most urgent customer need here: excellent accessibility. ServiceOcean AG from Switzerland is the software house in the German-speaking region for intelligent callback management. 25% better availability for incoming customer calls – ServiceOcean’s […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13174","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSikom & ServiceOcean - Sikom Software GmbH<\/title>\n<meta name=\"description\" content=\"Excellent customer service thanks to permanent availability through intelligent call-back management. 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