Hess Natur
Display of all Customer Contacts in One User Interface
Solution:
- Redundant AgentOne® ContactCenter for 80 agents with connection to innovaphone
- Distribution of fax, email and manual activities
Highlights:
- Email client with response suggestions, VoiceMail, manual actions, Callback
- Central contact history for all media
- Connection to AS400
- Complex reports with real-time views and all activities
- Connection via innovaphone at second location in Aarwangen (Switzerland)
Success Story
AgentOne® for demanding customers
Communication as an „all-in-one“ solution: how „hessnatur“ delivers outstanding customer service – thanks to Sikom Software GmbH. When everything took off in 1976, a call center was not needed: Heinz and Dorothea Hess had just had their son – and they wanted him to grow up without chemicals in his clothing. Th at was the birth of „hessnatur“: in the fi rst catalogue, neighbours, friends and relatives appeared as „models“; the devotees would meet in the family home’s basement to pack parcels or write bills…
Read the full case study here: PDF
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