Hess Natur

Display of all Customer Contacts in One User Interface




Success Story

AgentOne® for demanding customers

Communication as an „all-in-one“ solution: how „hessnatur“ delivers outstanding customer service – thanks to Sikom Software GmbH. When everything took off in 1976, a call center was not needed: Heinz and Dorothea Hess had just had their son – and they wanted him to grow up without chemicals in his clothing. Th at was the birth of „hessnatur“: in the fi rst catalogue, neighbours, friends and relatives appeared as „models“; the devotees would meet in the family home’s basement to pack parcels or write bills…

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