fischerwerke
Optimal Customer Communication
Solution:
- redundant AgentOne® ContactCenter for 130 agents on HiPath8000
- Distribution between two locations in Europe (Germany and Great Britain)
Highlights:
- Connection to SAP
- Routing to employee based on SAP database
- Automatic stand-in arrangement for all employees
- Announcement of employee status (e.g.“Unavailable at the moment“, „In a meeting“)
- Active call-back list
- Integration of home office employees